https://itunes.apple.com/tw/app/pmpractice/id590229302?l=zh&mt=8
免費的iOS APP
2013年1月16日 星期三
2013年1月14日 星期一
Customer value tree
www.leanactionlearning.com/customervaluetree.pdf
The starting point for the Lean Supply Chain analysis process is consideration of
customer value. Customer value is mapped using a Customer Value Tree
The starting point for the Lean Supply Chain analysis process is consideration of
customer value. Customer value is mapped using a Customer Value Tree
2013年1月7日 星期一
Kano model - Wikipedia, the free encyclopedia
Kano model - Wikipedia, the free encyclopedia
The Kano model is a theory of product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano which classifies customer preferences into five categories:
The Kano model is a theory of product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano which classifies customer preferences into five categories:
- Attractive
- One-Dimensional
- Must-Be
- Indifferent
- Reverse
What is a portfolio MAP?
Art and Science of Software Project Management: What is a portfolio MAP?
Risk-Reward Bubble diagram也算一種Portfolio map....
Risk-Reward Bubble diagram也算一種Portfolio map....
A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—Fifth Edition
PMBOK第五版上線了,有興趣的可以到上面連結下載
9大知識領域變成10大知識領域
多了一個Stakeholder Management....
2013年1月6日 星期日
PDMA Glossary (繁體中文版本), NPDP考試必讀
NPDP考試必讀資料,原本只有簡中及英文版本
跟一個朋友兩個人共同整理的繁體中文版本,希望能推廣更多人對於此知識的了解
產品特色
1. 繁體中文 => 方便閱讀,知識吸收
2. 加入英文單字名詞 => 方便查尋關鍵字
下載連結
<<Google>>
https://drive.google.com/file/d/0B8aOCqTmrEMYbDFpSDNZN0otZTA/view?usp=sharing
備註: PDF檔案可以用Ctrl+S直接下載到您的PC
<<Dropbox>>
https://www.dropbox.com/s/9bn995jdemakbl2/PDMA_Certification_Glossary_%E7%B9%81%E9%AB%94%E4%B8%AD%E6%96%87_6.22.11.pdf?dl=0
2013年1月3日 星期四
Voice of the customer - Wikipedia, the free encyclopedia
Voice of the customer - Wikipedia, the free encyclopedia
Voice of the customer (VOC) is a term used in business and Information Technology (through ITIL, for example) to describe the in-depth process of capturing a customer's expectations, preferences and aversions.[1] Specifically, the Voice of the Customer is a market research technique that produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives. Voice of the Customer studies typically consist of both qualitative and quantitative research steps. They are generally conducted at the start of any new product, process, or service design initiative in order to better understand the customer’s wants and needs, and as the key input for new product definition, Quality Function Deployment (QFD), and the setting of detailed design specifications.
====================================================
VOC => QFD
Voice of the customer (VOC) is a term used in business and Information Technology (through ITIL, for example) to describe the in-depth process of capturing a customer's expectations, preferences and aversions.[1] Specifically, the Voice of the Customer is a market research technique that produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives. Voice of the Customer studies typically consist of both qualitative and quantitative research steps. They are generally conducted at the start of any new product, process, or service design initiative in order to better understand the customer’s wants and needs, and as the key input for new product definition, Quality Function Deployment (QFD), and the setting of detailed design specifications.
====================================================
VOC => QFD
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